If you've changed your phone, sign in in to your account and click the 'Change phone, number or network' option in the top left of the Home page. Then click the 'Change phone' button. Your current phone and number details will be displayed - if these haven't changed you can leave them as they are and continue with the next steps.
If you've changed your mobile number, sign in in to your account and click the 'Change phone, number or network' option in the top left of the Home page. Then change your phone number and any other details then remember to click 'save changes'.
If you've changed your mobile network, sign in in to your account and click the 'Change phone, number or network' option in the top left of the Home page. Then update your details under Mobile network and click on the 'Save changes' button.
If you've moved country, login in to your account and click the 'Change phone, number or network' option in the top left of the Home page. Then update your details under Mobile network and click on the 'Save changes' button.
Don't panic, that's what CPP Data Backups here for!
Once you have your replacement phone, sign in to your account and click the 'I've lost my phone' option at the top of Home. Simply follow the steps outlined to sync your new phone and download your old address book onto it. Phew!
This is normally due to the phone's contact storage memory. If this is exceeded then your remaining contacts cannot be transferred onto your new phone. For example, if your phone can only store 500 contacts, and you have over 500 contacts stored in your CPP Data Backup account, when you synchronise only 500 of your contacts will be transferred onto your new phone.
If you have already transferred your contacts to your new phone before synchronising with your CPP Data Backup account, please note that if you synchronise the contacts on your phone will be seen as new contacts. Therefore, this can lead to you having duplicated contacts. We would suggest that if your contacts are up to date in your account, that you delete the contacts on your phone before synchronising, which will prevent you from getting duplicated contacts when you synchronise.
Coming soon. We will be including the ability to restore your stored texts/photos/videos in the future and will be sure to let all of our users know when this feature becomes available.