This can occur if you have set up the phone manually or have edited the settings that you received from CPP Data Backup. There are 2 options to resolve this issue.
It could be because your phone doesn't have SyncML which is the sync technology that backs up your contacts with CPP Data Backup. If you would like further help with this, please contact our Support Team.
Errors can be caused for many reasons and may be temporary problems or an issue that needs to be fixed.
Do any of these errors match yours?
1. Connection problems
These errors are usually caused by not having GPRS set up correctly on your phone or with your network provider. You can check if you have GPRS or get settings sent to you by clicking here
2. Dropped connections
These errors usually occur when you lose your signal during a sync. It's usually only a temporary problem. Try syncing again when you have a good signal and note that your sync may take slightly longer than normal.
3. Server errors
You normally get this type of error when your GPRS settings are ok but your phone cannot find CPP Data Backup. If you have set up your phone manually please check the server settings. If you set up your phone by following our guide, first make sure you chose the right phone and change this if its incorrect. If youre sure you have the right phone we can resend your settings if you go through the change phone process but leave your phone as it is.
A sync can take a few minutes to complete depending on the number of contacts you are transferring; if you are synchronising your phone for the first time; and your phone's data connection (ie. 2G or 3G connection).
If your phone no longer displays status updates after 10 minutes, then please contact support for further assistance.
This is normally down to a temporary loss of connection. If you have only tried to synchronise once then please try again. If the problem continues, please note down any error message on the phone and contact our support team.
If your phone displays a packet data or GPRS related error this would indicate that the issue lies with the data connection on your phone. For more information, see the following topics.
This is likely to be because some of your contacts are being stored on your phone's SIM card. Please see this section for information on backing up these contacts.
Synchronising should generally do what you expect. Contacts that are on the phone or our site should be transferred in both directions. Updates and deletes work in the same way. If you are synchronising and the result is not as you would expect then please contact our support team. If you would like further information on how a synchronisation should work then please contact our support team.